Episode 78 – From Good to Great: Elevating Your Janitorial Business with Operational Success Ft. Gavin Scott-Miller & Mike Ward

In this episode, we had the pleasure of having two operations experts in the industry as guests: Gavin Scott-Miller & Mike Ward. Both of them started as cleaners in the industry and have worked their way up to become Director of Operations and Operations Manager, respectively, at Zoe Facility Services.

These two experts shared their insights and experiences in achieving operational excellence for a janitorial company. We discussed the importance of having clearly defined processes, measurable KPIs, and effective communication channels in place to ensure that the company runs smoothly and efficiently. Additionally, we talked about the benefits of tracking and analyzing data to identify areas for improvement and make data-driven decisions.

Gavin and Mike also provided strategies for keeping managers engaged and ensuring they follow company processes. They stressed the importance of communication between managers and front-line workers and the significance of selecting qualified managers.

In this Profitable Cleaner Podcast, you will learn:

  • What is operational excellence and its importance when running a Janitorial Company.
  • How to keep your managers engaged and ensure they follow the process of your company?
  • The importance of the data-driven decision for the growth of your janitorial company
  • The significance of having a third-party inspection as a strategy to achieve operational excellence.
  • The value of having internal promotions and a career path of growth in place for your cleaning company.

We highly recommend you connect with Gavin Scott-Miller & Mik Ward and check out Zoë Facility Services:

If you’re in commercial cleaning and want to increase your sales, become part of our community today and get the best cleaning sales content and data in the industry. 

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